The courses in our Process Curriculum provide the skills and knowledge needed to develop
and manage world-class business processes. They are for everyone involved in creating
operational excellence and world-class performance, and they are appropriate for individuals
at all levels of an organization. More than 20,000 people have attended these courses.
These courses are based on Dr. Michael Hammer's decades of research in business processes
and on the accumulated experiences of hundreds of companies. They teach both innovative ways
of thinking and field-tested techniques and methodologies. Extensive case studies and
examples are used throughout. Dr. Hammer constantly updates every course with his latest
findings and insights, so as to maintain their currency and relevance.
Dr. Hammer personally teaches every offering. All sessions are highly interactive, as the
attendees and Dr. Hammer engage in in-depth exploration of the course content.
Individuals who complete the entire Process Curriculum are recognized as Process Masters.
