The Agenda

Dr. Michael Hammer wrote "The Agenda" with two purposes in mind: first, to offer businesspeople some guidelines on how to survive in an economy where customers have the upper hand. And second, to give people, whether or not they are business managers themselves, a sense of the real business news, the exciting changes occurring in the business world, largely out of the public eye.

Below you will find the excerpts from a few of the chapters of "The Agenda" as well as links to where you can purchase both the hardcover and the audio version of Dr. Hammer’s latest book. We trust you will find it interesting and worthwhile.

Back to Books

		Reviews from The Wall Street Journal The New York Times USA Today Get The Agenda from

Table of Contents

Chapter 1: Get Serious About Business Again
Welcome to the Customer Economy

Chapter 2: Run Your Business for Your Customers
Become ETDBW

Chapter 3: Give Your Customers What They Really Want
Deliver MVA

Chapter 4: Put Processes First
Make High Performance Possible

Chapter 5: Create Order Where Chaos Reigns
Systematize Creativity

Chapter 6: Measure Like You Mean It
Make Measuring Part of Managing, Not Accounting

Chapter 7: Manage Without Structure
Profit from the Power of Ambiguity

Chapter 8: Focus on the Final Customer
Turn Distribution Chains into Distribution Communities

Chapter 9: Knock Down Your Outer Walls
Collaborate Wherever You Can

Chapter 10: Extend Your Enterprise
Integrate Virtually, Not Vertically

Chapter 11: Make It Happen
Turn the Agenda into Action

Chapter 12: Prepare for a Future You Cannot Predict
Institutionalize a Capacity for Change